07/11/2012 19:22:27 chris120se As the title says really, had a great day it was a great first experience, just wondered if anyone else bought an official photo and if so has it arrived yet, was told that they would be ordered Thursday so should arrive weekend/early this week. Typically no receipt or name of the photographer/company, any replies would be helpful cheers

07/11/2012 21:30:19 Martin C Hi Chris, The event photographer was Nick Barrett you can e-mail him about your photograph at [EMAIL="xtremephotography@live.co.uk"]xtremephotography@live.co.uk[/EMAIL] You will probably get an out of office reply telling you they are at a circuit photographing, but Nick usually replies within a day or so. I know he is under pressure at the moment because his work partner Chrissie is away on holiday for a fortnight. If you don't get a reply e-mail me at [EMAIL="martinc@mgs-on-track.co.uk"]martinc@mgs-on-track.co.uk[/EMAIL] with your car details and I will chase Nick up for you.

08/11/2012 07:23:22 chris120se Thanks Martin, will give it till the weekend as post here in the sticks can be slow, cheers for your reply

12/11/2012 21:27:30 chris120se Still nothing but have emailed him today so wait and see what happens now

12/11/2012 21:36:09 Martin C [quote=chris120se]Still nothing but have emailed him today so wait and see what happens now[/quote] OK Chris, any problems let me know and as I said I'll chase Nick for you.

14/11/2012 11:00:04 Martin C [FONT=Calibri][SIZE=3]Hi Chris,[/SIZE][/FONT] [FONT=Calibri][SIZE=3]I e-mailed Nick anyway and received the reply below this morning, please confirm safe receipt of the picture when it arrives.[/SIZE][/FONT] [I][COLOR=#1f497d][FONT='Verdana','sans-serif']Hi Nick,[/COLOR][/I][COLOR=#1f497d] [I]Hope all is well with you, one of the guys at Goodwood Chris Johnson, metallic blue, 2005 MG ZR, bought a print off you. He hasn't received it yet and is getting a little concerned. I've given him your e-mail address and he should be contacting you, can you chase it up for him please.[/I] [I]Cheers,[/I] [I]Martin[/font][/I][/COLOR] [I][COLOR=#e36c0a][FONT='Verdana','sans-serif']Cheers Martin,[/COLOR][/I][COLOR=#e36c0a] [I]I will get another out to him. Hope your well buddy![/I] [I]Kind regards,[/I] [I]Nick Barrett[/I] [I]Xtreme Sports Photography.[/font][/I][/COLOR]

14/11/2012 17:48:33 chris120se I was just about to contact you, I emailed nick on Monday and didn't get a reply so have given him a few days to get back as you said he would be busy! Thanks for your help in getting the ball moving and getting a result, cheers

28/11/2012 20:19:41 chris120se Well still waiting, I emailed nick last week and he was apologetic and sent over some images via email but still no print has arrived, over 4 weeks since we were on track!

28/11/2012 21:28:19 Martin C [quote=chris120se]Well still waiting, I emailed nick last week and he was apologetic and sent over some images via email but still no print has arrived, over 4 weeks since we were on track![/quote] Hi Chris, Really sorry to read this - Nick should be at Brands Hatch day on Monday, although I'm not there, I will ask a committee member to have a word with him to try and get this sorted for you. I understand your frustration and it is not good for us when things like this happen. Incidently we are not paid any sort of fee by event photographers, they provide a service entirely at their own financial risk.

29/11/2012 18:33:48 chris120se Thanks for all your help with this Martin, he has replyed again today, he has to order them in and then repost out when he gets them back, seems to me a long winded way of doing things in this digital age? I came down to the good wood day back in feb and did the parade lap (and got the bug) and whoever you used then just printed them out from the back of his van! Nick is very good and does email me back within 24 hours, just finding it frustrating that its been so long to get a single photo!

06/12/2012 19:59:37 chris120se I have emailed nick again as it is another week on and nothing has arrived,will see what he says but think this is getting beyond a joke, might be asking for my money back at this rate!

07/12/2012 14:39:06 Martin C [quote=chris120se]I have emailed nick again as it is another week on and nothing has arrived,will see what he says but think this is getting beyond a joke, might be asking for my money back at this rate![/quote] [B][SIZE=3][FONT=Calibri]FRIDAY 7th DECEMBER – 14:39HRS[/FONT][/SIZE][/B] [FONT=Calibri][SIZE=3]Hi Chris,[/SIZE][/FONT] [FONT=Calibri][SIZE=3]I have just spoken to Nick and he tells me,[/SIZE][/FONT] [FONT=Calibri][SIZE=3]“The replacement photo arrived with him yesterday, this was posted out 1st class to you this morning, so should be with you tomorrow or Monday. He will e-mail you this evening and again Monday to see if it arrives.[/SIZE][/FONT] [FONT=Calibri][SIZE=3]Nick understands your frustration and that it is embarrassing for him, is apparent poor service and does nothing for his image. He also appreciates it is not good for the image of our club to have this displayed on an open forum such as this.[/SIZE][/FONT] [FONT=Calibri][SIZE=3]He does appreciate your patience and cordial tone of all your correspondence with him and tells me he provided you with hi-res copies of 60% of the pictures of the car he took at Goodwood as some form of recompense.”[/SIZE][/FONT] [FONT=Calibri][SIZE=3]So I sincerely hope that the picture will arrive as promised, as a club I feel there is little more we can do to try and resolve this issue to your satisfaction.[/SIZE][/FONT]

08/12/2012 08:18:15 chris120se It's good to hear from you Martin, nick emailed me yesterday and said he had posted it out, I'm very gratefull for all of your help, especially as he is a private company and the dispute was between nick and myself. I will let you know when it finally arrives!

14/12/2012 07:25:45 chris120se Got in last night and it has arrived only 6 1/2 weeks after the event!